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ANIMALS 101 – PAWS AND POSTURE

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DECODING THE CANINE CONVERSATION

Understanding dog body language is like unlocking a secret code to their emotions and intentions. Dogs, being non-verbal creatures, rely heavily on their body to communicate with the world around them. Every wag of the tail, tilt of the head, or prick of the ears tells a story about their current state of mind. Delving into the intricacies of canine body language not only deepens the bond between humans and their furry companions but also enhances our ability to provide the care and attention they deserve.

Let’s explore some of the more common body language in the canine conversation.

WHAT IS BODY LANGUAGE?

Most animals use body language as well as sound and smell to communicate with one another.  Body language is the movements of animals’ facial expressions, eye behaviour, posture, and the movement of their body parts is inherent in all creatures including humans.

Many people think that it is easy to ‘read’ their dog, but there are so many subtle signs that many people don’t pick up on. Decoding your pet or another pet’s body language is not as straightforward as looking at a tail wag or the ears. Lexi Donnelly, a behaviour consultant at Best Friends Animal Society, shares how you usually see several dog body language signals happening at once. To make dog expressions even more nuanced, “Body language signals can be challenging due to breed difference and physical appearance, such as cropped ears, docked tails, wrinkles, etc.”

WHY IS BODY LANGUAGE IMPORTANT?

Dogs don’t use words, but through the gestures of our canine companions they can express a wide range of emotions and actions and it is crucial for communication. Your ability to understand and interpret body language can help you pick up on unspoken issues or feelings in your pets. When we understand body language, we can better understand our pets and meet their needs which will deepen our relationship. Dog bites and fights can also be prevented by better understanding and predicting behaviour.

I am not a behaviourist, but I will share some of the basics I have learned about this topic. We can’t begin to cover the full extent of dog body language (or other animals) in one article, so we will look at the basics only! Check out these PAWSOME BODY LANGUAGE pictures from www.RPLUSDOGS.com and here are a few body gestures from other species.

To understand a dog’s communication signals, it’s necessary to pay attention to specific body postures, movements, and facial gestures although we do need to look at them all together and within context too.

DIFFERENT BODY LANGUAG CUES

Gilbert-Gregory gives the following cues:

HOW A DOG LOOKS WHEN RELAXED

Posture — The weight is carried evenly; may do a play bow or wiggle.

Tail — Relaxed and neutral position; may be wagging.

Ears — Neutral position.

Mouth — May be open with tongue hanging out, or may be closed with lips relaxed over teeth.

Eyes — Soft, with normal pupil size.

Appetite — Readily eats.

body language
Body language – Image shared by Dr. Karen Becker

HOW A DOG LOOKS WHEN ANXIOUS

Posture (and fur) — Piloerection (raised hair on the shoulders and back); might roll over and lift a forelimb.

Tail — Might be tucked in under the body.

Mouth — Might show a submissive smile (a very wide smile), or may be panting, lip licking and/or yawning.

Ears — Pinned back.

Eyes — Whale eye (white portion of the eye showing at corner or rim), pupil dilation, or averted gaze.

Body language – Image shared by Dr. Karen Becker

HOW A DOG LOOKS WHEN AGGRESSIVE

Posture — Muscles tense, weight shifts back and low to the ground; may also roll over to expose belly or raise one paw.

Hair — Piloerection is a red flag.

Tail — May be tucked or low to the ground; may be wagging slowly or rapidly.

Mouth — Pulled back, with possible growling, snarling, excessive panting, lip licking, chewing, or yawning.

body language
Body language – Image shared by Dr. Karen Becker

CALMING SIGNALS

Some of these body gestures are referred to as “calming signals” and it is a way your pet tells you they are uncomfortable or not a threat, yet so many people especially parents miss this. They include: Breaking eye contact/turning away, lifting a paw, sniffing the ground, freezing/stillness, showing the whites of the eye (whale/moon eye), lip licking (when not eating), yawning (when not tired), walking slowly, “smiling”, wagging tail, panting, play bow, exposing the belly/lying on back, shake/shiver, lowered head and more.

A note on a dog’s hair – When you see a dog’s hair rise, most people think it is only a bad sign, but it could be arousal, discomfort, or fear.  Similar to when we get goosebumps from an awesome story or when watching a scary thriller.

Body Language – Images by R+Dogs

THE MYTH ABOUT THE WAGGING TAILS

Many people will say: ” The dog’s tail was wagging so I know they just wanted to play.” In an article by Dr. Karen Becker, she shares how wagging tails do not always indicate happiness or pleasure. This is a good reason why you should stop using the tail wagging as a sign that all is okay. Tail wagging probably evolved as a dog-to-dog form of communication, since it appears dogs message each other through tail wags.

A 2013 study suggests that dogs who see another dog wagging to the left respond anxiously, with elevated heart rates, and dogs who see another dog wagging to the right remain relaxed. Other tail wagging signals include full body wags, the “circle wag”, the tip of the tail wags, and stiff or rigid wags.

Donnelly breaks it down to:

  • A high tail wag can be over-arousal or early warning signal that the dog is frustrated or fearful.
  • A loose, half-mast wag can be comfortable and playful.
  • A low tail wag can signify fear and serve as an early warning signal.
  • Tail between the legs – this body posture is not one of confidence or feeling at ease.

PUTTING IT ALL TOGETHER

When you are trying to decode your dog’s gestures it’s important to look at the whole picture and within context. What happened when the behaviour was displayed? Dogs will most likely not display only one gesture at a time and you will have to look at the whole body, not just one part. Although some body language is universal, focus on your pet’s individual body language. Next time you interact with your dog, look specifically at their body language. Look at how their posture changes when they are in different situations.

Always look at the body language when you want to touch an animal. Touch should always be with clear consent, voluntary, and with ongoing permission. We refer to it as PET-PET-PAUSE.  The safest bet is when you let the dog approach you and initiate the interaction. If you notice they are stressed and showing any of the calming signals, move away and take them to a safe space to help them relax.

Here are more pictures by R+Dogs on this topic:

REMEMBER T-E-M-P: Tails, ears & eyes, mouth and posture.

I have heard people brag about how well their dog listens to them, but I want to know how well you listen to your dog by observing, understanding, and reacting to their body language and through it help them navigate this human world, they were forced into, better.  Make the time to really “get” your four-legged best friend because it will improve your relationship and avoid unfortunate interactions.

Apart from the fact that it is cruel to crop ears and dock tails of animals, it also affects their body language and therefore their communication.

Before we conclude, here are some hints on the body language of some exotic pets as shared by the Animal Medical Center. Please remember that we do not support the keeping of exotic or wild animals as pets.


In conclusion, the profound connection between humans and dogs goes beyond verbal communication; it is intricately woven into the fabric of their body language. As pet guardians, recognizing and understanding the subtle cues embedded in their wagging tails, expressive eyes, and varied postures is not just a skill but a responsibility. It allows us to respond to their needs with empathy and care, fostering a relationship built on trust and mutual understanding. By delving into the nuances of dog body language, we not only enhance our ability to meet their emotional and physical needs but also create a harmonious environment where both human and canine companions can thrive. So, let us continue to appreciate the silent yet powerful language of our furry friends, ensuring a lifetime of love, companionship, and shared adventures.

Are you hearing what your dog is saying through their body language?

Next week we will share more on aggressive behaviour of dogs.

WHEN YOU KNOW BETTER, DO BETTER!

Kruik se oggenddiens 21 Janurie 2024

Welkom by Kruik Gemeente, Secunda, se oggenddiens van 21 Januarie 2024

Vanoggend se tema is “Die kuns van die Lewe.”

Hoe kan wysheid in ons werksplek gebruik?

Maak ‘n finansiële bydrae op 2 maniere:

  • Gee Aanlyn (Kruik Gemeente, ABSA, Tjek, Rek nr: 1510140016)
  • Gee deur Zapper – vind ons QR code in die diens aankondigings.

Kontak ons gerus op Kruik Gemeente se Facebook Messenger en Whatsapp lyn (https://chat.whatsapp.com/IT9Ojl2rtXU…) of besoek ons webtuiste by: https://www.kruik.co.za

Geniet die diens saam ons!

Love on the Run: Lace Up for Lake Umuzi’s Valentine’s Night Race!

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This post was first published on: https://lakeumuzi.co.za/valentines-race/

Calling all fellow running enthusiasts and hopeless romantics!

Are you ready to trade your heartbeats for footfalls and experience a Valentine’s Day celebration like never before? Well, lace up your running shoes because Lake Umuzi Secunda Marathon Club is inviting you to join us for an unforgettable evening of love and athleticism at our Valentine’s Night Race!

Save the Date: 14 February 2024

Location: Lake Umuzi Waterfront, Secunda

Love is in the Air… and on the Track!

Picture this: a moonlit path, the rhythmic sound of footsteps echoing through the night, and the enchanting atmosphere of Lake Umuzi Waterfront. Our Valentine’s Night Race promises to be a celebration of love, fitness, and a touch of whimsy. Sponsored by Concrete 360, this race is all about making memories that will have your heart pounding for all the right reasons.

But the fun doesn’t stop at the finish line! Our Valentine’s Week extravaganza features the soulful tunes of the charismatic French singer, Phillippe Abalovi, serenading you at a different waterfront restaurant each night. And just when you think it can’t get any better, Friday night ends on a high note with a romantic picnic and a leisurely stroll through the Lake Umuzi Valentine’s Market. Talk about a date night to remember!

Run, Stay, and Play: Accommodations for Every Mood

Why limit the fun to just one night? Bring the family along to make this a Valentine’s retreat and stay with us in one of our delightful accommodations:

Umuzi Lodge: Spacious 4 and 6 bedroom self-catering chalets – because the more, the merrier!

The Merchant Hotel: Romantic hotel rooms for two – perfect for lovebirds looking for a cozy escape.

InnGreen Hotel: An environmentally friendly haven for those who appreciate green vibes and a good night’s sleep.

Lake Umuzi Kamp Oase: For the adventurous souls who crave the outdoors, lush green grass, and weeping willows await your camping experience.

Let the Love Run Begin!

Love, laughter, and a dash of competitive spirit await you at Lake Umuzi’s Valentine’s Night Race. Whether you’re in it for the love of running, the thrill of competition, or simply to enjoy the enchanting atmosphere of Lake Umuzi Waterfront, we guarantee an experience that will leave your heart racing – both on and off the track.

Sasol congratulates the Class of 2023

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As we start the year, Sasol encourages everyone to seek out opportunities that will help them secure a better future. Sasol offers programmes aimed at improving the teaching and learning of science, mathematics and technology through Osizweni Science Centre.

Bursaries and programmes such as Bridge to Work are also available to those who qualify. Be on the lookout for these education and skills development programmes on local media platforms and visit the Sasol website. Sasol’s interventions in education are driven by a need to see a meaningful change in society preparing communities for a sustainable future.

Sasol is a proud sponsor of the upcoming Sasol Grade 12 Merit Awards.

ANIMALS 101 – PET NEW YEAR’S RESOLUTIONS (PART 3)

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YOUR PETS CAN BE HEALTHIER AND HAPPIER IN 2024 WITH SOME OR ALL OF THESE PAWSOME PET NEW YEAR’S RESOLUTIONS!

A new year brings new goals and more than 300 days of opportunity for you and your pet to bond, develop healthier habits, and discover new ways to live a full life. Your pet can live a better tomorrow with your help. An important first step is to avoid becoming overwhelmed thinking you need to make big changes overnight. Baby steps in the right direction are the way to go. The important thing is to make a plan and move steadily forward.

This week we look at the final part in this three-part series on how to have healthier and happier pets in 2024! Also, read PART 1 & PART 2 of these pawsome New Year’s resolutions.

Re-publication: Originally published 18 January 2023

CREATE A SAFE ENVIRONMENT & A SPACE THAT IS ONLY THEIRS

  • Keep toxic substances like medications, cleaning or gardening products, alcohol, and toxic plants out of reach.
  • Just because a pet shop or vet sells something, doesn’t make it safe. Buy safe bedding and toys made of natural material without strong smells.
  • Clean their food and water bowls daily. We prefer stainless steel bowls to plastic.
  • Be careful about cleaning products, non-stick pans, air fresheners, or perfumes and candles you use that can affect your pets.
  • Resolve to take the time to safely secure your dog in the car on all car trips, regardless of the length of the journey. Never leave them alone in a car!
  • Start fireworks preparation before the festivities catch you unprepared.
  • Secure your yard so it is safe and so that pets can’t escape or get poisoned from the street.
  • Keep your cats safe in your yard.
  • Make sure there is proper shelter from all the elements.
  • Have a safe space in your home that belongs to them.

CREATE A PET-FRIENDLY GARDEN

Since our pets spend the most time at home or in the garden, we should do our best to build them safe, entertaining places to rest and play. Make sure all potentially harmful plants or substances are out of reach. Create some nice hiding places and vertical territory for your pets to enjoy and explore. Learn more about zoo pharmacognosy, which allows your pet to self-select remedies that best soothe them, especially during periods of anxiety.

Read more on pets and your garden and consider a sensory garden.

OPEN A SAVINGS ACCOUNT FOR PET EMERGENCIES OR GET PET INSURANCE

Be better prepared for the unexpected. This is a healthy habit and can save you a lot of worries later. Pet owners can now choose from a variety of pet insurance plans that meet their needs and fit every budget. Read more on the pros and cons of pet insurance.

WRITE A BUCKET LIST FOR SENIOR PETS

What do you think your senior pet wants to do before crossing the Rainbow Bridge? You can make the last phase of your pet’s life memorable by compiling and completing a list of activities that will have their tail wagging and your heart soaring. Prepare in advance to navigate the Rainbow Bridge journey and make the tough but kind decision to euthanize your pet.

Pet New Year’s Resolutions – Image by The Paw Company

DO SOME COMMUNITY/PHILANTHROPY WORK FOR ANIMALS IN NEED

  • adopt or foster a pet
  • donate to a rescue or shelter
  • donate pet products like beds, towels, bowls, leashes, collars or food
  • volunteer at a shelter
  • say thank you to the rescuers (and a vet)
  • take a shelter dog for a walk
  • sign a few petitions to help us save more animals
  • share lost and found animal posts to improve their chances of being reunited with their owners
  • join a specific cause like “stop fireworks”, “say no to the circus” or sterilizations campaigns

BALANCE YOUR MOOD (ENERGY)

Animals can pick up on our energies. We see how sensitive animals are to our emotional state. They get excited when we are or try to comfort you if you are down by climbing on your lap. If you’re continuously agitated or angry when you come home, this could negatively affect your pet’s emotional state. Maybe a good New Year’s resolution idea this year is to learn how to have balanced energy before coming home to see your furry family. Even though a walk might do you good, maybe not attempt it on a day that you are angry or frustrated or not in the mood because you might ruin the experience for your pet.

Keep in mind that barking, humping, and digging for example are natural behaviours, but don’t allow your pet to do things if it frustrates you as this will not be good for either of you. There are alternative and healthy ways to deal with such natural behaviours.

FIND A GOOD PET SITTER

Identify what type of pet sitter service you need. Start your search as soon as possible, ask for referrals, and interview potential sitters. For us, a big factor (apart from being trustworthy) is someone who has training in pet first aid (behaviour and grooming are a bonus) and who has professional documentation (forms and terms & conditions). List your pet sitter at your vet. Read more on this topic.

ADOPT DON’T SHOP

If you are planning to get a new pet, please do your homework in advance about the specie and their needs. It is important that the animal and breed you choose fit with your family’s energy levels and lifestyle. Please do not support breeders who fuel this massive overpopulation crisis, so opt to adopt from reputable organizations that include home checks, a contract, and sterilization.

Read everything you need to know about adoption.

pet
Image by The Paw Company

LIVE KINDER

Only visit True Sanctuaries and say no to those that offer animal rides, interaction, walking with, petting, or taking photos with the animals.

  • Use your birthday to raise donations for a reputable animal shelter by asking friends and families to donate or let your wedding registry be donations to an animal shelter.
  • Organize a community clean-up because plastic and other trash are harmful to the environment and animals.
  • Support the life in your backyard like the small ecosystems, and animals and insects that live around your home.
  • Say no to pesticides and poisons because poisoning rats and other animals influences the natural food chain.

Choose to wear it kind by buying and wearing clothing ethically. Avoid leather, fur, and wool and try sustainable, animal-friendly alternatives because their lives matter! Don’t buy products that are tested on animals. You can find the approved beauty brands in the Humane Guide.

EDUCATE & ADVOCATE

This is one we really want you to help us with! Try and share an educational post about animals regularly to help others learn more about animal care and welfare. Advocate for the voiceless and the unheard, especially about topics like breeding, selling, petting farms, the circus, and fireworks.

FINALLY, CREATE A PLAN

Almost done. You have your pet and you have decided to make some pet-positive changes in the new year. You even have some great ideas now for pawsome resolutions. To execute these resolutions though, there needs to be detailed goals and an easy plan to follow every day. It is important to create a plan that you can stick to. Consider asking a friend to check in with you and make sure you are keeping to those resolutions. Maybe start a calendar and write down the days and the goals. The most important part…..get excited!

Do you have a New Year’s resolution for your pet? Are you sticking to them?

Next week we will look at body language and how to better understand what your pets are communicating through their posture and behaviour.

WHEN YOU KNOW BETTER, DO BETTER!

42-Year-old man arrested and appeared for rape

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The appearance of a 42-year-old man at Bethal Magistrates Court on Tuesday 09 January 2024 came after he was arrested by the investigating team comprising Sergeant Mzwandile Nkambule, Sergeant Bheki Maphanga and Constable Esther Malaza from the FCS Unit in Secunda after a rape case was reported and registered with Bethal Police for investigation.

It is alleged that the suspect is the biological father of the victim aged 13 years.

It is further alleged that the victim started to stay with her father and brother in January 2023. During September 2023 the victim was asleep in her room at night when the father entered her room and covered her face with his hand.

After covering her face with his hand, she managed to turn around to uncover her face and saw her father naked. He then pulled up her night-dress and took off her panty where he started raping her. He covered her mouth to prevent her from making noise or crying for help. He then went out of her room, after finishing with his deed, to his room and played music from his sound system.

The victim went to the bathroom and locked herself until morning. She never told her brother about what her father did. She prepared for school and the suspect took her to school and dropped her by the school gate without uttering a word.

Meanwhile, at school, the victim wanted to tell her teacher about the incident, but the teacher did not pay any attention or show interest in what the victim wanted to tell him, after school, while she was about to go home, she realized that her father did not give her transport money and she decided to walk home.

She continued walking home and when she arrived home, her father started shouting at her asking why she walked home. He assaulted and threatened to kill her and her brother.

On January 04, 2024, the stepmother with the father came home with a pregnancy test kit where the victim was tested, and she was informed that she was pregnant. He then threatened to kill the victim should she tell anyone about her pregnancy.

Later the day after she was tested for pregnancy, the stepmother approached the victim to ask her about the pregnancy and that’s when the victim started telling her everything.

The stepmother, after what she heard from the victim decided to go to KwaZulu Natal to personally inform the biological mother of the victim about the condition of her child(victim).

The suspect, who is the father of the victim approached the victim and offered her money so that she could not tell anyone, but she refused to take it.

Her stepmother returned from KwaZulu Natal with the biological mother and grandmothers of the victim to address the matter and that’s where they concluded reporting the matter to the police.

The accused, (name is withheld to protect the victim) appeared at Bethal Magistrates Court and was remanded in custody for formal bail application on Friday 19 January 2024.

Manhunt for slain Police Captain’s alleged killer

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A Nelspruit Police Captain (44), lost his life during a shootout at Kanyamazane car wash on Saturday, 13 January 2024, at about 21:45

It is alleged that on the day in question, the late police Captain took his private car to the Kanyamazane car wash.

While his car was parked there waiting to be washed, it was bumped by someone in another vehicle who was also at the car wash.

The matter was discussed among the two with the assistance of a CI Police Sergeant, who was with the deceased. Agreement was made for payment of R5000 for the repairs of the damages.

It is further alleged that the police sergeant drove the suspect’s car to the parents of the deceased pending the payment as agreed.

After parking the car, they went back to the car wash. The police sergeant left them there.

It is alleged that an argument ensued between the suspect and the deceased. When the sergeant came back, he found the police Captain shot.

According to the witnesses, it is alleged that during the argument, the suspect took out a firearm and shot at the deceased.  The Captain later succumbed to his injuries.

In an attempt to apprehend the suspect, the suspect shot at the sergeant who returned fire. The suspect then fled the scene on foot.

A preliminary investigation was conducted by the team comprising of The Hawks Neslpruit-based Serious Organized Crime Investigation Unit, together with Mpumalanga Provincial Organized Crime, Nelspruit Crime Intelligence and Local Criminal Record Centre.

The police are requesting anyone with information which can lead to the arrest of the perpetrator to contact the Investigating Officer Captain Mduduzi Comfort Mkhonza on 082 304 0052.

All information received will be treated with confidentiality.

The police are also requesting  Sibusiso Maseko from Mariti, whom they believe can assist them in solving the murder case to come forward by contacting the Investigating officer Captain Mkhonza or report to his nearest police station.

Kruik se Oggenddiens 14 Januarie 2024

Welkom by Kruik gemeente, Secunda, se oggenddiens van 14 Januarie 2024

Vanoggend se tema is “Die kuns van die lewe”

Hoe kan wysheid ons help met ons woorde?

Maak ‘n finansiële bydrae op 2 maniere:

Gee Aanlyn (Kruik Gemeente, ABSA, Tjek, Rek nr: 1510140016)

Gee deur Zapper – vind ons QR code in die diens aankondigings.

Kontak ons gerus op Kruik Gemeente se Facebook Messenger en Whatsapp lyn (https://chat.whatsapp.com/IT9Ojl2rtXU…) of besoek ons webtuiste by: https://www.kruik.co.za

Geniet die diens saam ons!

Four friends safely reunited with their families

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FOUR MALE FRIENDS FROM MPUMALANGA SAFELY REUNITED WITH THEIR FAMILIES AFTER SAPS KIDNAPPING TASK TEAM TRACES THEM TO GP

Four friends, Jameel Salley, Yusuf Saber, Ahmed Dhorat and Ziyaad Salley, have been safely reunited with their families after they were kidnapped by a group of men posing as law enforcement officers in Mpumalanga.

Jameel Salley, Yusuf Saber, Ahmed Dhorat and Ziyaad Salley

The four friends were travelling between Standerton and Trichardt on Monday evening when they were stopped by a group of men driving in a white Vw Polo fitted with blue lights.

The four men were kidnapped and kept captive while the suspects withdrew large sums of money from their bank accounts.

The matter was reported to the SAPS and the anti-kidnapping task team operationalised information and traced the friends within 48 hours to a house in Vosloorus in Gauteng.

A manhunt is underway to apprehend those behind this crime.

In the last two years, more than 300 suspects linked to kidnappings where ransom demands were made or victims made to withdraw large sums of money from their accounts have been arrested.

The SAPS has since launched a manhunt for a group of three to four suspects who have been involved in similar incidents where motorists were stopped by a group of men driving in a ford range bakkie or a white polo fitted with blue lights. These incidents happened in a space of a week in Nelspruit, Hazyview and Standerton. In the other two incidents, families were also held captive and large sums of money was also withdrawn from their accounts

Members of the public are urged to be extra vigilant in an event where they suspect that they are being stopped by criminals posing as fake police officers.

Communities are urged to adhere to the following guidelines:

Do not stop if you suspect that you might be stopped by bogus police officers.

Drive to the nearest police station, shopping complex or any other busy area when you are stopped by an unmarked vehicle fitted with blue lights.

Do not stop at a deserted spot or area to talk on your phone or even relieve yourself.

If someone tries to force you out of the road, don’t panic but just constantly hoot to draw attention.

You have the right to request a police officer who is not in uniform and an unmarked vehicle to identify themselves by producing their SAPS appointment card that would have their rank, date of service and picture on them.

Communities are assured that police are working around the clock to apprehend those behind these incidents and put a stop to these acts of criminality.

Communities are also reminded to continue to report any suspicious activities to their nearest police station.

Secunda Mall Team, exceptional in their work.

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Secunda Mall Team recently received an exceptional award from the Excellerate JHI group. The award is a certificate of achievement.

This achievement is indicative of the excellent service that the Secunda Mall team maintains to their tenants and shoppers alike. Well done to the Secunda Mall Team!

The Exceptional Awards is a scheme that enables individual employees and/or teams, of the Excellerate JHI group, to be recognised and rewarded when they have demonstrated exceptional behaviours and/or delivery in one of the four pillars: Client First, Best Talent, Innovation and Operational Excellence above and beyond their role, at any point in time

THE AIM OF THE EXCEPTIONAL AWARDS

  • The awards focuses on employees giving exceptional service to customers/teams and the growth of the business, by demonstrating one of the four pillars. The recognition must be for going above and beyond their role, ultimately showing the employee commitment to helping Excellerate JHI achieve its goal in becoming world class.
  • Recognise exceptional employees and/or teams throughout the year at any time.
  • Reward the exceptional behaviours they want to see repeated.

WHAT DO THE FOUR PILLARS MEAN?

Clients First represents employees who reflect the importance of our customers and how understanding of their needs and delivering against expectations is at the heart of everything we do, these can be demonstrated through:

• Understanding Customer Needs

• Communication

• Strategic Thinking and Planning

Best Talent represents employees who support engagement, motivation, and development of exceptional people within our business, these can be demonstrated through:

• Manages and Develops Self and Others

• Empowered Leadership

• Collaborates Across Boundaries

Innovation represents employees supporting the drive and determination to continuously evolve the Excellerate JHI Way, delivering new, improved solutions to our customers, these can be demonstrated through.

• Innovation

• Continuous Improvement

• Excellerate JHI Expertise and Specialist Knowledge

Operational Excellence represents employees who understand the very nature of Excellerate JHI; how we deliver services to provide value for our customers and our organisation; and how we ensure Excellerate JHI is the worldchoice these can be demonstrated through:

• Competence to Deliver

• Integrity

• Health, Safety and Environment

• Commercial Excellence

JHI Footprint

Excellerate JHI is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for their clients.

They advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets,

Excellerate JHI’s collective 100 years of experience in the local and global property services market, ensures that their clients gain meaningful outcomes from our broad range of services, while their property professionals in over 35 countries optimise client assets, by combining local market insight with specialised expertise and premier tools and resources.

Their culture of service excellence, innovation and tailor-made solutions has ensured that they are a market leader and a trusted name in commercial property services.

Congratulations Secund Mall Team!