Secunda Mall Team recently received an exceptional award from the Excellerate JHI group. The award is a certificate of achievement.
This achievement is indicative of the excellent service that the Secunda Mall team maintains to their tenants and shoppers alike. Well done to the Secunda Mall Team!
The Exceptional Awards is a scheme that enables individual employees and/or teams, of the Excellerate JHI group, to be recognised and rewarded when they have demonstrated exceptional behaviours and/or delivery in one of the four pillars: Client First, Best Talent, Innovation and Operational Excellence above and beyond their role, at any point in time
THE AIM OF THE EXCEPTIONAL AWARDS
- The awards focuses on employees giving exceptional service to customers/teams and the growth of the business, by demonstrating one of the four pillars. The recognition must be for going above and beyond their role, ultimately showing the employee commitment to helping Excellerate JHI achieve its goal in becoming world class.
- Recognise exceptional employees and/or teams throughout the year at any time.
- Reward the exceptional behaviours they want to see repeated.
WHAT DO THE FOUR PILLARS MEAN?
Clients First represents employees who reflect the importance of our customers and how understanding of their needs and delivering against expectations is at the heart of everything we do, these can be demonstrated through:
• Understanding Customer Needs
• Communication
• Strategic Thinking and Planning
Best Talent represents employees who support engagement, motivation, and development of exceptional people within our business, these can be demonstrated through:
• Manages and Develops Self and Others
• Empowered Leadership
• Collaborates Across Boundaries
Innovation represents employees supporting the drive and determination to continuously evolve the Excellerate JHI Way, delivering new, improved solutions to our customers, these can be demonstrated through.
• Innovation
• Continuous Improvement
• Excellerate JHI Expertise and Specialist Knowledge
Operational Excellence represents employees who understand the very nature of Excellerate JHI; how we deliver services to provide value for our customers and our organisation; and how we ensure Excellerate JHI is the worldchoice these can be demonstrated through:
• Competence to Deliver
• Integrity
• Health, Safety and Environment
• Commercial Excellence
Excellerate JHI is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for their clients.
They advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets,
Excellerate JHI’s collective 100 years of experience in the local and global property services market, ensures that their clients gain meaningful outcomes from our broad range of services, while their property professionals in over 35 countries optimise client assets, by combining local market insight with specialised expertise and premier tools and resources.
Their culture of service excellence, innovation and tailor-made solutions has ensured that they are a market leader and a trusted name in commercial property services.
Congratulations Secund Mall Team!
